Adviceline: 0808 2787821 Monday to Friday 10:00 am to 4:00 pm

Debt Adviceline: 0300 323 2000 Monday to Friday 9am-4pm

Consumer Helpline: 0808 223 1133 Monday to Friday 9am-5pm

Universal Credit Free Helpline: 0800 144 8 444 Monday to Friday 8am – 6pm

If you are struggling to contact us while our offices are closed and if the numbers above are too busy we have a mobile number setup that you can call. If the call goes to voicemail please leave your name, contact number and postcode. A member of staff will call you back Monday to Friday between 9am and 5pm, the call back may be from another mobile number, a withheld number or an 0191 number. We will only contact you if you have contacted us first, we will not ask your for your bank or card details, we will not ask for your passwords or pins. We will only gather information that is relevant to the advice you are looking for.

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We are located at the end of the High Street near to the roundabout. There is short stay free car parking available on the street.

71 High Street
DL16 6BB

Closed bank holidays



Coronavirus update: face to face advice is available Wednesday and Thursday 9.30am – 1pm.

Should you visit an office, you will be asked to wear a mask (unless exemptions apply) and follow our in-site risk assessments for the safety of all.

If you require urgent advice please contact us by phone. We appreciate your patience as wait times will be increased due to high demand.