Privacy Policy – DurhamWorks

How Citizens Advice County Durham collect your data

We’ll get your permission by asking you to:

  • Sign a paper consent form

Before we ask for your permissions, we’ll always explain how we use your information. If you are already a part of the DurhamWorks project and have been referred to us you may have already signed a consent form through another partner of DurhamWorks, we will request permission to access your data through the lead partner of DurhamWorks – Durham County Council. They’ll ensure we are authorised to access your information before granting permission.

The legal basis for collecting and sharing you data is Public Task, DurhamWorks is meeting the aims of a public body in the public interest to improve employment within County Durham under European Social Fund Youth Employment Initiative.


What Citizens Advice County Durham asks for

We will only ask for information that’s relevant to the programme, to keep in touch with you and to provide evidence of your eligibility to enter into the programme.


  • Your name and contact details
  • Personal information that will evidence you are not in employment, education & training, that you are 24 years old or younger and that you reside in County Durham upon starting the programme.
  • Information like your gender, ethnicity or sexual orientation


If you don’t want to give us certain information, you don’t have to. Please speak with us with your concerns and we can advise what information you can withhold without compromising your participation with the project.

How Citizens Advice County Durham will use your information

The main reason we ask for your information is because the funder requires us to, to confirm eligibility onto the DurhamWorks programme.

Working on your behalf

When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.

How Citizens Advice County Durham store your information

We will enter your information into Hanlon a secure client records management system as procured by Durham County Council the lead partner of DurhamWorks.

The original signed documentation will be sent securely to Durham County Council the lead partner of DurhamWorks and a copy retained securely for our records until the end of the project when it will be permanently deleted or destroyed using an onsite shredding service.

How Citizens Advice County Durham share your information

We will share your information with Durham County Council the lead partner of DurhamWorks who may in turn share your information with other partners or subcontractors of DurhamWorks if you request to join one of the programmes/activities. You provide consent for this to happen on the registration forms you complete when you register on DurhamWorks.

We may share your information with third parties outside of DurhamWorks only if you expressly request us to do so and only for the purposes agreed.


Contact Citizens Advice County Durham about your information

If you have any questions about how your information is collected or used, you can contact DurhamWorks at Citizens Advice County Durham

Switchboard: 0300 323 1000, open Monday to Thursday 9am-5pm and Friday 9am-4:30pm


You can contact us to:

  • find out what personal information we hold about you
  • correct your information if it’s wrong, out of date or incomplete
  • request we delete your information
  • ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already
  • ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
  • ask us stop using your information

Who’s responsible for looking after your personal information

Durham County Council and Citizens Advice County Durham are ‘joint data controller’ for your personal information until 30th June 2018 when Durham County Council will be solely responsible for securely archiving and storing your data.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.

You can find out more about your data rights on the Information Commissioner’s website.