Using the Healthier & Wealthier Helpline – Our Privacy Policy

How we collect your data

We’ll get your permission by asking you to give agreement over the phone.

Before we ask for your permission, we’ll always explain how we use your information.

If you’ve been referred to us from another advice charity or GP, they’ll send us your information using a referral form. They’ll get your permission before sending us your information.

 

What information we ask for

To find out what information we ask for, see our national Citizens Advice privacy policy

 

How we use your information

To find out how we use your information, see our national Citizens Advice privacy policy

Working on your behalf

When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.

 

How we store your information

To find out how we store your information, see our national Citizens Advice privacy policy

 

How we share your information

With your permission, we might share your information with other organisations so we can:

  • help solve your problem – for example, if you ask us to contact your creditors we might need to share your name, address and financial details with them
  • refer you quickly to another organisation for more advice, if relevant
  • monitor the quality of our services

Organisations we share your data with must store and use your data in line with data protection law.

There might be specific organisations we share your information with, depending on what service you access.

 

Contact us about your data

You can contact us at any time and ask us:

  • what information we’ve stored about you
  • to change or update your details
  • to delete your details from our records

Send us a message at enquires@citizensadvicecd.org.uk

Or call us on 0300 323 1000 Monday – Thursday 9am-5pm and Friday 9am-4:30pm

 

If you want to make a complaint

If you’re not happy with how we’ve handled your data, you can make a complaint.