We’re hiring. Find out more information here. Citizens Advice County Durham is one of 265 local Citizens Advice across England…Read article
Volunteer for Adviceline
June 12, 2018
We receive thousands of calls per month helping people in all circumstances including full time work, study, physical disabilities or mental health, enabling them to receive the help they need to resolve the problems they face when unable to visit one of our outreach & offices and
we need your help!
The Telephone Assessor is a diverse & rewarding role. As a telephone assessor you are the first point of contact for hundreds of callers giving support & information while listening to their problem, identifying key information and assessing their next steps. But we don’t expect you to know it all! The Telephone Assessor is part of a team with endless support available when you need it, we work & learn together to help our callers.
To become a telephone assessor all you need is good listening skills, a willingness to pick up the phone, the ability to type, browse the internet and the training to help you identify and assess a range of problems & issues our clients face. If you have always wanted to become an advisor (voluntarily or paid!) but need that confidence boost or experiance the telephone assessor role is a perfect stepping stone.
With busy lives, it can be hard to find time to volunteer. However, the benefits of volunteering are enormous to you, your family, and your community. Volunteering can help you to reduce stress, find friends, reach out to the community, learn new skills, and even advance your career. Giving to others can also help protect your mental and physical health. With our adviceline team you will receive full training & support and the opportunity to significantly help others, we would love you to join us. We are open Monday – Friday 9 till 5, so we usually always have hours to suit your lifestyle
What you will get out of it?
- Pride & a sense of achievement from being able to make an immediate difference to someone’s life
- It’s a great opportunity to meet new people and be part of a lovely team of volunteers
- Fun, fulfilment, happiness & health. Volunteering is good for the soul, increases self-confidence, combats depression and keeps both mind & body active
- Agreed expenses
- Our current volunteers are aged between 16 and 70+ so we have a great mixture of people with different life and work experiences, who all work together brilliantly, supporting each other at all times
We would love to hear from you!