What We Do

We provide Independent, impartial advice to all for no charge to clients as well as campaigning for change. Find out more about our projects here

Help to Claim: Universal Credit

Help to Claim: Universal Credit

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment from application to first payment.  

Volunteer led Advice Service

Volunteer led Advice Service

The service at the heart of our charity, we have offices across the county giving face to face advice and have a telephone Adviceline.  We can guarantee you an independent and impartial service by highly trained volunteers. The service links up with a range of other projects and can help with virtually any issue.

Money and Pensions Service Debt Advice Project

Money and Pensions Service Debt Advice Project

The debt advice project employing a dedicated team of Debt workers & administrators is funded by the Money and Pensions Service offering advice & support across County Durham in our offices or on the phone. Click here for more information.

Money and Pensions Service Debt Relief Order Unit

Money and Pensions Service Debt Relief Order Unit

The Debt Relief Order unit employing a specialist team of approved intermediaries & staff is funded by the Money and Pensions Service and helps over 6,000 clients a year with their debt issues across the country. Click here for more information.

One Point Children's Service

One Point Children's Service

This service aims to provide advice and support to families accessing the one point service. Funded by Durham County Council. We provide two dedicated workers who help families with their issues through-out County Durham and who are referred from the One Point service.

Healthier and Wealthier Service

Healthier and Wealthier Service

Telephone advice funded by Durham County Council helping patients of GP’s surgeries in County Durham, primarily those with a long term health condition or mental health issue and helps them maximise their income and helping them claim disability benefits. Click here for more information.

Housing Options Advice Project

Housing Options Advice Project

Homelessness prevention advice service in County Durham. Durham County Council funds a full time adviser who is embedded in Durham County Councils Housing Option Team. Referrals are received by the Housing Options team to help people with homelessness or housing issues.

Reaching Out Across Durham

Reaching Out Across Durham

ROAD is funded by the Big Lottery Fund and the European Social Fund until July 2019, and is a Building Better Opportunities (BBO) programme. It brings together 12 organisations who want to make a real difference to people who live in County Durham and are aged 25 and over. Click here to find out more!

Advice in County Durham

Advice in County Durham

This is an innovative project, led by Citizens Advice County Durham and Durham County Council, has over 130 agencies on board, dedicated to working together and giving better advice. We operate a training programme for workers and agencies, regular network events looking at developments, conferences on big issues affecting the advice sector and a secure online portal to ensure clients can be passed on to another agency without having to tell their story many times. The partnership believes there is “no wrong door” in the county when it comes to people seeking advice.

Hate Crime Reporting Centre

Hate Crime Reporting Centre

Citizens Advice County Durham is a Hate Crime Reporting Centre.

If you’re attacked because of your disability, gender identity, race, religion or sexual orientation, this is a hate incident.

You have the right to be who you are.

We can help you report the hate incident or you can report it directly by clicking on the link below:

www.report-it.org.uk

 

 

 

Energy Advice

Energy Advice

Our telephone advice line is staffed by a dedicated team of volunteers and paid staff. It provides a first point of contact for information and guidance on a wide range of matters.  If you need more in-depth advice on, for example, debt or welfare benefits, our telephone advice staff will arrange a call back for you with an advisor specialising in that area.  This service can be accessed by contacting us on 0300 330 9027. Lines are open Monday to Friday from 9.00am to 5.00pm.

Outreach

Outreach

Our outreach services are held across County Durham in community venues to make it easier for you.  Please see our map for the contact details for the adviser for your area.  We aim to be easily accessible for the help that you need so give us a call or reach us on the dedicated email address and one of our colleagues will call you back outreach@citizensadvicecd.co.uk

Research and Campaigns (R&C)

Research and Campaigns (R&C)

R&C seeks to challenge unfair practices that affect people’s daily lives.  The R&C campaigns officer leads on embedding research and campaigns into the organisation.  The R&C campaigns officer leads on collecting and analysing information from evidence forms created by advisers and workers in the organisation in order to identify trends and challenge any unfair practices and policies.  The R&C campaigns officer is supported by champions who lead on this work on projects and in sites.  R&C is a dual aim of the service CACD provides and because of this, all advisers, regardless of project or role, are encouraged to feed into R&C to contribute to the body of evidence needed to affect change. For more information email researchandcampaigns@citizensadvicecd.org.uk

Help Through Hardship

Help Through Hardship

This is a project funded by Citizens Advice in partnership with Help Through Hardship.  This project supports people who reach out for support by way of a food parcel.  It is understood that often when clients present for a food voucher, there may be additional underlying advice needs.  Therefore, the team deals with food vouchers and provide much needed advice to clients to support them moving forward.  This service won an award at Citizens Advice National Conference 2020.  Telephone: 0808 208 2138 (open Monday to Friday, 9am-5pm, closed on public holidays).