Current Vacancies

Debt Advisor

Hours: Full time – 37 hours

Location: County wide Durham

Duration: Fixed term – March 2024

Salary: £26,000

We are excited to announce that we are currently seeking to recruit a Debt Adviser to join our thriving charity within County Durham. The purpose of the role is to provide advice on debt management and welfare benefits whilst ensuring that the work conforms to the Advice Quality Standard (AQS). The post holder will empower clients to ensure income maximisation through the take up of appropriate benefits and signpost to agencies where appropriate.

The successful candidates will ideally need to demonstrate recent or ongoing experience in delivering Debt Advice to clients, to a high standard or have the ability to undertake the training requirements needed to be able to carry out the role. Candidates should be able to demonstrate excellent communication skills, with good understanding of interviewing skills and general advice work.

Closing date for applications: 27^th November 23

Proposed date for interview: week commencing the 4th December 23

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/jobs/

 Or alternatively email recruitment@citizensadvicecd.org.uk

What we offer, there’s lots:

• From 1st April 23 CACD have committed to become a real living wage employer.
• Our employment package includes a pension scheme which if contributed to provides added peace of mind in form of a death in service plan.
• 28 days holiday plus bank holidays from your first day of employment with an increase to 33 days after 5 years of employment.
• We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.
• As a member of the team you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance program and peer to peer support across the Citizens Advice network.
• Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.
• We have fruit in every office and sometimes we really enjoy cake.

 

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

 

 

 

 

Download application pack

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Help Through Hardship Generalist Telephone Adviser

Hours: Part time hours available.

Location: Spennymoor and homeworking

Duration: Fixed term until 31st March 2024

Salary: £25,000 (pro rata)

We are excited to announce that we are currently seeking to recruit a Help Through Hardship Generalist Telephone Adviser to join our thriving charity within County Durham. This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based in our Help Through Hardship project, who are committed to providing support to clients within our community, and across England and Wales.

Citizens Advice and the Trussell Trust have come together to develop a free helpline for people struggling to afford the basics. Operating in England and Wales, the helpline offers personalised advice and support to help address the underlying causes of the hardship, as well as a quick and seamless referral to a food bank for people if required.

The aim of the service is to help people or households facing hardship to maximise their income. Our advisers also help to identify the need for wider advice (such as debt, immigration or housing, for example) directing people to specialist onward support. By addressing the underlying causes of the hardship, we hope to reduce the need for food bank support.

Closing date for applications: 9 am Monday 6^th November 2023

Proposed date for interview: Week Commencing 13^th November 2023

Context of role:

We’re seeking to recruit an experienced generalist adviser, with a focus on delivering telephone advice to clients which help them access food parcels from their local food banks, and to provide information and advice on the issues that are causing them financial hardship in order to move the client forward.

The successful post holder will need to cover the core hours of the service which will be 9am to 5pm, Monday to Friday (closed on public holidays), and the adviser must have the willingness and ability to commit to a rota.

Please ensure you read the full job description and person specification before applying.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

To request an application pack please contact: recruitment@citizensadvicecd.org.uk

Please note we do not accept CV’s, to download an application pack visit: https://www.citizensadvicecd.org.uk/jobs/

What we offer, there’s lots:

•  From 1st April 23 CACD have committed to become a real living wage employer.
• Our employment package includes a pension scheme which if contributed to provides added peace of mind in form of a death in service plan.
• 28 days holiday plus bank holidays from your first day of employment with an increase to 33 days after 5 years of employment.
• We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.
• As a member of the team you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance program and peer to peer support across the Citizens Advice network.
• Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.
• We have fruit in every office and sometimes we really enjoy cake.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

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