Merry Christmas
2020 has been a very challenging year for us but our staff and volunteers have met these challenges with magnificent…
Read articleWe want everyone to be happy with the service we provide. That’s why, if we’ve let you down, we want to hear from you.
It’s quicker to contact the Manager or person in charge at the local Citizens Advice centre. They will often be able to solve the problem straight away. If they can’t, or you’re still not happy, you can make a formal complaint by either;
Alternatively you can contact national Citizens Advice at feedback@citizensadvice.org.uk or by telephone 03000 231 900.
Your complaint will be investigated by someone who isn’t directly involved. If it’s upheld, we’ll apologies fully and if appropriate, let you know what we’re doing to put things right.
We aim to respond to every complaint within eight weeks. If it’s going to take longer, we’ll explain why and keep you informed of the progress.
2020 has been a very challenging year for us but our staff and volunteers have met these challenges with magnificent…
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