Barnard Castle

COVID19 Notice: We are still providing free, confidential, impartial and independent advice over the phone and webchat. Some local offices and outreach will remain closed until it is safe to reopen.


Adviceline: 0808 2787821 Monday to Friday 10am-4pm

Debt Adviceline: 0300 323 2000 Monday to Friday 9am-1pm

Consumer Helpline: 0808 223 1133 Monday to Friday 9am-5pm

Universal Credit Free Helpline: 0800 144 8 444 Monday to Friday 8am – 6pm

If you are struggling to contact us while some of our offices are closed and if the numbers above are too busy we have a mobile number setup that you can call. If the call goes to voicemail please leave your name, contact number and postcode. A member of staff will call you back Monday to Friday between 9am and 5pm, the call back may be from another mobile number, a withheld number or an 0191 number. We will only contact you if you have contacted us first, we will not ask your for your bank or card details, we will not ask for your passwords or pins. We will only gather information that is relevant to the advice you are looking for.

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We are situated on the ground floor of the historic Woodleigh building, facing Scar Top on the corner of Flatts Road and Lower Galgate. We share the building with the Town Council but have our own reception ensuring confidentiality.

Flatts Road
Barnard Castle
DL12 8AA

Closed on bank holidays


Coronavirus update: face to face advice is suspended until further notice at all offices and outreach, if you require urgent advice please contact us by phone. We appreciate your patience as wait times will be increased due to high demand and as we adjust our services.

Drop in sessions for advice and information – Please note our offices close for lunch at 12.45pm and re open at 1.30pm


10:00 am to 4:00 pm

(Debt advice available 10:00am to 1:00pm)


10:00 am to 4:00 pm

(Debt advice available 10:00am to 1:00pm)


We are closed on Bank holidays, and between 24th December until 2nd January when services will resume as normal.