Durham

COVID19 Notice: We are still providing free, confidential, impartial and independent advice over the phone and webchat. Our local offices and outreach will remain closed until it is safe to reopen.

Contact

Adviceline: 0808 2787821 Monday to Friday 10:00 am to 4:00 pm

Debt Adviceline: 0300 323 2000 Monday to Friday 9am-1pm

Consumer Helpline: 0808 223 1133 Monday to Friday 9am-5pm

Universal Credit Free Helpline: 0800 144 8 444 Monday to Friday 8am – 6pm

COVID19 temporary contact number 07736 923502

If you are struggling to contact us while our offices are closed and if the numbers above are too busy we have a mobile number setup that you can call. If the call goes to voicemail please leave your name, contact number and postcode. A member of staff will call you back Monday to Friday between 9am and 5pm, the call back may be from another mobile number, a withheld number or an 0191 number. We will only contact you if you have contacted us first, we will not ask your for your bank or card details, we will not ask for your passwords or pins. We will only gather information that is relevant to the advice you are looking for.

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Information

We are located opposite the bus station on North Road.

54 North Road,
Durham,
DH1 4SF

Closed bank holidays

Hours

Coronavirus update: face to face advice is suspended until further notice at all offices and outreach, if you require urgent advice please contact us by phone. We appreciate your patience as wait times will be increased due to high demand and as we adjust our services.

Drop in sessions for advice and information – Please note our offices close for lunch at 12.45pm and re open at 1.30pm

Monday 

10:00 am to 4:00 pm

Tuesday

10:00 am to 4:00 pm

Thursday

10:00 am to 4:00 pm

 

We are closed on Bank holidays, and between 24th December until 2nd January when services will resume as normal.