Adviceline: 0808 2787821 Monday to Friday 10:00 am to 4:00 pm
Debt Adviceline: 0300 323 2000 Monday to Friday 9am-1pm
Consumer Helpline: 0808 223 1133 Monday to Friday 9am-5pm
Universal Credit Free Helpline: 0800 144 8 444 Monday to Friday 8am – 6pm
COVID19 temporary contact number 07736 923502
If you are struggling to contact us while some of our offices are closed and if the numbers above are too busy we have a mobile number setup that you can call. If the call goes to voicemail please leave your name, contact number and postcode. A member of staff will call you back Monday to Friday between 9am and 5pm, the call back may be from another mobile number, a withheld number or an 0191 number. We will only contact you if you have contacted us first, we will not ask your for your bank or card details, we will not ask for your passwords or pins. We will only gather information that is relevant to the advice you are looking for.
Shakespeare House is near to Church Street and Byron Place shopping centre. If you are driving, there are road signs to help direct you.
Closed bank holidays
Coronavirus update: face to face advice is available Monday and Wednesday 10am – 2pm.
Should you visit an office, you will be asked to wear a mask (unless exemptions apply) and follow our in-site risk assessments for the safety of all.
If you require urgent advice please contact us by phone. We appreciate your patience as wait times will be increased due to high demand.
Drop in sessions for advice and information – Please note our offices close for lunch at 12.45pm and re open at 1.30pm
Monday & Wednesday
10.00 am to 4.00 pm All Services
We are closed on Bank holidays, and between 24th December until 2nd January when services will resume as normal.