We provide free, confidential and impartial advice. Our goal is to help everyone find a way forward, whatever problem they face. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.
Before contacting the service, we recommend visiting the National Citizens Advice website, it’s a great place to begin your search if you’re facing a problem and aren’t sure how to approach it..
citizensadvice.org.uk
We offer residents of County Durham an email advice service. For non-urgent advice complete our form to get advice via email.
Email us
We offer drop-in sessions across County Durham at our advice centres. Please be aware that demand for our service is high, and much of our team is made up of trained volunteers who generously give their time to help. You may need to wait to be seen, or, during especially busy periods, return on another day.
Visit Us
We have dedicated helplines for people with debt, consumer and Universal Credit issues as well as our local Adviceline for everything else.
Let's talk
If you can't find what you are looking for on our website, talk to one of our advisers via the national Citizens Advice web chat service.
Let's chat
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