Over The Phone

Want to talk things through?

For general advice call Adviceline (freephone): 0808 278 7821 Monday to Friday 10am – 4pm

Due to staff shortages, we may be unable to answer as many calls into Adviceline at present, please use the webchat and e-mail facility of you can’t get through to us.  We apologise for any inconvenience this may cause.

For debt advice call Citizens Advice National Debt Helpline: 0800 240 4420 Monday to Friday 9am – 8pm.  Saturday 9.30am – 1.00pm

For energy advice, including fuel vouchers, benefit checks, energy grants call the Energy Team on 0191 933 8058 Monday, Wednesday and Friday, 10am to noon

For goods and services purchased call Consumer Helpline: 0808 223 1133 Monday to Friday 9am – 5pm

For help applying for your first Universal Credit claim call Universal Credit Helpline (freephone): 0800 144 8 444  Monday to Friday 8am – 6pm 

For personal or workplace pension advice call Pension Wise: 0800 138 3944 Monday to Friday 8am – 6.30pm

(for over 50’s with a UK-based defined contribution pension)

 

Closed on bank holidays