Current Vacancies

Financial Inclusion Worker (Cost Of Living Team)

Hours: 37 hours a week

Location: Hybrid office & home with travel across County Durham

Duration: Permanent

Salary: £26,393 FTE

Closing date for Applications 4th November 5.00pm

	KEY DUTIES Attend Partner locations within the county to give advice to those in crisis
	Build and maintain positive working relationships throughout the Crisis Support Partnership, AICD network and with other relevant stakeholders to identify residents at risk of financial exclusion.
	Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
	Interpret and communicate relevant and accurate information and guidance using internal resource systems within Citizens Advice County Durham and from approved external sources
	Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation that comply with our Quality Standards
	Work in collaboration with Crisis Support Project partners (DCP and EDT) to optimise outcomes for residents including access to, and application for, grants or funding
	Ensure we have a “no wrong door” approach so that clients and potential clients who contact us get the advice and support they need and expect, including their referral internally or to other external specialist agencies as appropriate.
	Advise across channels e.g. face to face, email and telephone as required
	Demonstrate commitment to the principles, aims and policies of CACD
	Be prepared to travel where needed to deliver services
	Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

Download application pack

---

Treasurer (Trustee / Volunteer)

Hours: We ask all Trustees for an average time commitment of 6 hours per month. Additional responsibilities for our Treasurer will likely involve an additional average 4 hours per month.

Location: County Durham

Duration: Minimum 3-year term

Salary: None (expenses reinbursed)

Citizens Advice County Durham is a charity with roots running in the community for over 85 years. We provide free, independent and confidential advice to help clients overcome their problems. We campaign on the big issues and act as a voice when our clients need to be heard. We aim to reduce difficulties and disparities in society and help marginalised people in our community.

We are seeking a Treasurer to join our Board to help guide the important work that we do. You will have the opportunity to contribute to positive change in our community, working alongside a passionate and supportive team of Trustees, staff and volunteers.

To find out more about the work we do, please look at our website here. We are affiliated to National Citizens Advice and you can find out more about their work here.

Take a look at the impact our network of local Citizens Advice offices make at a national level by looking at this video produced by National Citizens Advice https://www.citizensadvice.org.uk/about-us/information/what-we-do/.

If this is something that interests you and you have skills and knowledge that can help us to reach our strategic goals and support us to deliver impactful services, then we want to hear from you!

What we provide:

While this is a voluntary role, we ensure we provide our Trustees with the support, guidance and knowledge they need to hit the ground running. We achieve this through our 2-day trustee induction programme and ongoing peer to peer support.  While this is an unpaid role we cover expenses.

What we need:

We ask all our Trustees to commit to a 2-day induction and a minimum 3-year term.

In addition to fulfilling a role as Trustee, we need our Treasurer to: –

• Chair our Finance Subcommittee;
• Inform, guide and advise the Board on budget, accounts and financial statements:
• Advise on the financial implications of strategic plans;
• Ensure an appropriate reserves policy is in place;
• Ensure appropriate accounting procedures and controls are in place;
• Oversee the production of necessary financial reports/returns, accounts and audits.

We ask all Trustees for an average time commitment of 6 hours per month. Additional responsibilities for our Treasurer will likely involve an additional average 4 hours per month.

Apply:

If you would like to find out more, you can access our Trustee pack [here]. You are also welcome to email our Chair, Jen Smurthwaite jennifer.smurthwaite@citizensadvicecd.org.uk to organise an informal chat to learn more about the role.

To apply please send by email to Jen Smurthwaite jennifer.smurthwaite@citizensadvicecd.org.uk  a CV (or outline profile) and a short supporting statement detailing why you want to be a Trustee and what skills, experience or unique perspective you could bring to the role.  This will be followed by shortlisting and an interview process.

We are particularly keen to achieve a diverse Board of Trustees and welcome applications from all communities.

Download application pack

---

Senior Telephone Assessor

Hours: 22hrs per week

Location: – Hybrid – home working but with obligatory office days each month.

Duration: Permanent

Salary: £26393.75 FTE (pro-rata)

Closing Date for Applications: 9am Monday 1st December 2025

Interviews: W/C 8th December 2025

 

We are excited to announce that Citizens Advice County Durham are actively recruiting a Senior Telephone Assessor to join our team.

If you are looking for a role that provides real job satisfaction at the end of the day alongside flexibility and home working with a competitive salary this could be the role for you.

If you:

• Have excellent telephone and communication skills.
• Can support with the development and training of telephone and webchat volunteers.
• Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
• Can manage your time effectively with a keen eye for detail and aim to achieve relevant targets
• Can complete tasks to the highest quality
• Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

As part of our amazing team, you will have a fantastic opportunity to achieve great things. You will get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, so we’ll be supporting you every step of the way.

Download application pack

---