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When you use our website, we collect your information from you such as location data, cookies, or personal information you give us through completing online forms.
We have 4 forms on our website; feedback, complaints, volunteer now and diversity monitoring form.
We’ll collect any other information you have willingly provided in your query.
We use your contact details you have provided to get in touch if we need to.
We only access your information for other reasons if we really need to – for example, to investigate complaints.
We don’t share your personal information.
Your information is stored securely on our own internal systems. All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.
We keep your data for as long as it is required and a maximum of 6 years, unless your complaint is serious or involves insurance claim or other dispute we keep the data for 16 years.
The information Cookies do collect such as location, you can’t be identified from. It is completely anonymous.
We’ll collect your location data using Google Analytics.
If you don’t want Google Analytics to collect your data, you can opt out by downloading the opt-out plug in to your device.
You can contact us at any time and ask us:
- what information we’ve stored about you
- to change or update your details
- to delete your details from our records
Send us a message at email@example.com
Or call us on 0191 3726702, we may not be able to answer your call immediately but you can leave a voicemail.
If you’re not happy with how we’ve handled your data, you can make a complaint.