Vacancies & Opportunities

Trustee Board Member

Hours: Volunteering Opportunity

Location: County Durham

Duration:

At Citizens Advice County Durham we provide free, independent and confidential advice to help clients overcome their problems. We campaign on the big issues and act as a voice when our clients need to be heard. We believe no one should have to face issues without good quality, impartial advice.

As an independent local charity, with a turnover of over £3m, we are here to serve the local community in any way that we can. Last year we dealt with over 20,000 clients through a multi-channel approach, in our 11 offices spread across County Durham.

At present we are currently seeking to recruit a number of Trustees to join our thriving charity. As member of our Board of Trustees, you will carry the collective responsibility for ensuring that the organisation is governed correctly. This will involve ensuring that we are compliant with Charity Law and other internal and external guidance, whilst also striving to ensure that the charity maintains its sense of mission, in line with its primary aims and objectives.

We are seeking to recruit individuals with a strategic vision, independent judgement and a willingness to give time and commitment to being a Trustee.

Applicants must be able to demonstrate a passion for the County Durham community and experience at a managerial or leadership level. Specifically we are looking for applicants with experience in charity funding environments and managing I.T. Systems and infrastructure.

The post of trustee is unpaid but will provide you a great deal of experience and satisfaction. All reasonable expenses are reimbursed. You must be able to attend meetings at least six times a year, keep yourself briefed on the issues and think strategically. We are particularly keen to achieve a more diverse Board of Trustees and welcome applications from all from all communities.

If you like more information or an informal discussion regarding the roles please contact John Scollen – Chair of the board of Trustees. Alternatively if you would like to join our fantastic board of trustees please send your CV to John.Scollen@citizensadvicecd.org.uk

2 x Energy Adviser

Hours: 37 hours per week

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

Duration: Fixed term until 31st January 2022

We are excited to announce that we have secured funding to deliver “County Durham Social Landlord Tenants Project”.  This project will engage and support vulnerable consumers that are living in social housing and provide them with tailored energy advice and support that they do not currently have access to. Referrals into the programme will come from a range of stakeholders and partners including, Social Landlords and Housing Associations and various over key stakeholders.

Role: 2 x Energy Adviser

Hours: 37 Hours per week

Salary: £21,544.

Duration: Fixed term until 31^st January 2022

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

We are seeking to recruit a highly motivated and engaging candidate with a passion for supporting those most vulnerable in society. Applicants must possess a City & Guilds Energy Advice qualification Level 3 or have the ability to work toward successful completion. Please ensure you read the full job description and person specification before applying.

To request an application pack please contact: recruitment@citizensadvicecd.org.uk Closing date for applications: 9am Monday 20^th July 2020

Proposed date for interview: Thursday 30^th July 2020

Energy Supervisor

Hours: 37 hours per week

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

Duration: Fixed term until 31st January 2022

We are excited to announce that we have secured funding to deliver “County Durham Social Landlord Tenants Project”.  This project will engage and support vulnerable consumers that are living in social housing and provide them with tailored energy advice and support that they do not currently have access to. Referrals into the programme will come from a range of stakeholders and partners including, Social Landlords and Housing Associations and various over key stakeholders.

The Energy Supervisor will play an active role in supporting the Client Services Manager with the start-up of the project as well as supervisor will supervise a small team of Advisers.

Role: Energy Supervisor

Hours: 37 Hours per week

Salary: £24,561.

Duration: Fixed term until 31^st January 2022

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

We are seeking to recruit a highly motivated and engaging candidate with a passion for supporting those most vulnerable in society. Applicants must possess a City & Guilds Energy Advice qualification Level 3 or have the ability to work toward successful completion. Please ensure you read the full job description and person specification before applying.

To request an application pack please contact: recruitment@citizensadvicecd.org.uk Closing date for applications: 9am Monday 20^th July 2020

Proposed date for interview: Friday 31^st July 2020

DRO Administrator

Hours: Full time and Part Time Opportunities Available

Location: Citizens Advice County Durham, DRO Unit, Armstrong House, Abbey Woods Business Park, Durham, DH1 5GH.

Duration: Fixed term until March 2021

As one of the UK’s leading charities we pride ourselves on being confidential, non-judgemental and impartial. We currently have a number exciting administration opportunities that have become available in our Debt Relief Order Unit (DRO). The job role involves the processing of a high volume of incoming and outgoing post, liaising directly with clients and Local Citizens Advice on the telephone, inputting and maintaining client data onto our CRM system and other administrative duties in line with office systems.

Job Title: DRO Administrator

Positions Available: 3 Full time positions, 1 Part Time Position

Hours: Full time – 37.5 hours per week, Part Time – 21 Hours per week

Duration – Fixed term – March 2021

Location – Citizens Advice County Durham, DRO Unit, Armstrong House, Abbey Woods Business Park, Durham, DH1 5GH.

If you:

• Can demonstrate excellent communication skills (role entails a high level of contact with clients via telephone and letter).
• Can manage your time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, supporting you every step of the way.

Closing date: 09:00am 3^rd July 2020

Interviews to be held: 10^th July 2020.

Best Practice Lead

Hours: 30 hours per week

Location: Spennymoor - with frequent travel expected

Duration: fixed term until March 2021

Citizens Advice is continuing to deliver the “Universal Support – Help to Claim” Service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

As part of this, the organisation has set up a network of Best Practice Leads to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders, including neighbouring LCAs in the Durham Tees Valley District in order to share ideas and encourage best practice.

The role will work across Durham Tees Valley District Jobcentre Plus district to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.

Job Title: Best Practice Lead

Hours: 30 hours per week

Duration: Fixed term – March 2021

Location: Citizens Advice County Durham, Spennymoor however frequent travel is required. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

Please ensure that you read the full job description and Person Specification before applying,