Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

One Point Network & Campaigns Officer
MaPS Debt Adviser (Trainee Opportunities available)
Remote Adviceline Supervisor
Financial, Employability and Digital Coach

One Point Network & Campaigns Officer

Hours: 34 hours per week

Location: Based across County Durham. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done remotely and until CACD return’s to office working, the post holders will be required to work from home.

Duration: fixed term until 1st November 2021 - Subject to Funding

We currently have an exciting opportunity for a One Point Network & Campaigns Officer to work within our established One Point Advice team based in Bishop Auckland.

The purpose of the One Point Network & Campaigns Officer is to promote and encourage referrals into the One Point Advice Service.

The post holder will work in collaboration with Durham County Council on Campaign activities and is expected to identify issues and trends affecting Children’s Services across the County Durham Area. The successful candidate will also, interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

This role will be subject to an Enhanced DBS check.

Closing date: Monday 23rd November 2020

Interviews to be held: Monday 30th November 2020

Download application pack

MaPS Debt Adviser (Trainee Opportunities available)

Hours: 33 Hours per week

Location: County Durham

Duration: Fixed Term until March 2021

We are excited to announce that we are currently seeking to recruit a MaPs Debt Adviser to join our thriving charity within County Durham. The purpose of the role is to provide advice on debt management and welfare benefits whilst ensuring that the work conforms to the Advice Quality Standard (AQS) and MaPS Debt Advice Quality Framework. The post holder will empower clients to ensure income maximisation through the take up of appropriate benefits and signpost to agencies where appropriate.

 

The successful candidates will ideally need to demonstrate recent or ongoing experience in delivering Debt Advice to clients, to a high standard or have the ability to undertake the training requirements needed to be able to carry out the role. Candidates should be able to demonstrate excellent communication skills, with good understanding of interviewing skills and general advice work.

 

Role: MaPs Debt Adviser/Trainee Debt Adviser

Hours: 33 hrs per week

Salary – Grade 4a £21,921 – 5a £23,565 (Pro Rata) dependent upon experience.

Duration – fixed term until 31st March 2021

Location: Citizens Advice County Durham

 

To request an application pack please contact: recruitment@citizensadvicecd.org.uk

Closing date for applications: Monday 24th November 2020

Proposed date for interview: Tuesday 1st December 2020

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Download application pack

Remote Adviceline Supervisor

Hours: 30 Hours per week

Location: County Durham

Duration: Fixed Term - 1st December 2021

We are delighted to announce that we are currently seeking to recruit a Remote Adviceline Supervisor to join our thriving organisation within County Durham. The purpose of the role is to provide remote supervision / training and support to volunteers during a busy telephone Advice Session. The Adviceline supervisor will support volunteers by monitoring quality of advice, ensuring sufficient staffing levels for the sessions and preparing volunteer staffing rota. They will also offer guided self-learning and provide ‘real time’ support to multiple users via virtual channels.

 

Candidates should have successfully completed the Citizens Advice Generalist certificate and Supervisor’s certificate or have the ability to work towards successful completion; with recent and/or ongoing experience in delivering advice to clients. Candidates will need to demonstrate the ability to lead a busy telephone advice service and provide support to other with varying levels of knowledge and experience, including ability to recruit, develop and motivate staff. Details for the role are as follows:

 

Role: Remote Adviceline Supervisor

Hours: 30 Hours per week

Salary – Grade 5a £23,565 – 5 £24,991 dependent upon experience.

Duration – fixed term until 01st December 2021

Location: Citizens Advice County Durham

 

To request an application pack please contact: recruitment@citizensadvicecd.org.uk

Closing date for applications: Wednesday 25th November 2020

Proposed date for interview: Wednesday 2nd December 2020

Competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Download application pack

Financial, Employability and Digital Coach

Hours: 37 Hours per week

Location: Based in County Durham with extensive travel across the county

Duration: Fixed Term until June 2022

Reaching Out Across Durham (ROAD) is a Building Better Opportunities Programme funded by the European Social Fund and the National Lottery Community Fund. Working in partnership with 7 voluntary and community sector delivery partners who are specialists in employment, financial and digital inclusion and volunteering, ROAD will support long term unemployed people into or towards employment

The purpose of this role is to provide financial, employability and digital inclusion assistance to referred adults aged over 25 in County Durham. Referrals will be made by “Navigators” who are employability case workers for ROAD.

Please find attached full Job Application pack. Please ensure that you read the full Job Description and Person Specification prior to applying. The vacancy is open until 9am Monday 30th November 2020 and interviews will take place Friday 4th December 2020.

Please return completed application forms to Recruitment@citizensadvicecd.org.uk

Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

 

Download application pack