Vacancies & Opportunities

Trustee Board Member

Hours: The ability to attend meetings at least six times a year

Location: County Durham

Duration:

Salary: Unpaid

At Citizens Advice County Durham we provide free, independent and confidential advice to help clients overcome their problems. We campaign on the big issues and act as a voice when our clients need to be heard. We believe no one should have to face issues without good quality, impartial advice. As an independent local charity, with a turnover of over £3m, we are here to serve the local community in any way that we can.

At present we are currently seeking to recruit a number of Trustees to join our thriving charity. As member of our Board of Trustees, you will carry the collective responsibility for ensuring that the organisation is governed correctly. This will involve ensuring that we are compliant with Charity Law and other internal and external guidance, whilst also striving to ensure that the charity maintains its sense of mission, in line with its primary aims and objectives.

We are seeking to recruit individuals with a strategic vision, independent judgement and a willingness to give time and commitment to being a Trustee. Applicants must be able to demonstrate a passion for the County Durham community and experience at a managerial or leadership level. Specifically we are looking for applicants with experience in the charitable sector.

The post of trustee is unpaid but will provide you a great deal of experience and satisfaction. All reasonable expenses are reimbursed. You must be able to attend meetings at least six times a year, keep yourself briefed on the issues and think strategically. We are particularly keen to achieve a more diverse Board of Trustees and welcome applications from all from all communities.

If you like more information or an informal discussion regarding the roles please contact John Scollen – Chair of the board of Trustees or Stuart Dexter – Chief Executive Officer. Alternatively if you would like to join our fantastic board of trustees please send your CV to recruitment@citizensadvicecd.org.uk

Financial, Employability and Digital Coach

Hours: 37 Hours per week

Location: Based in County Durham/from home with travel across the county

Duration: Fixed Term until June 2022

Salary: £21,921

Reaching Out Across Durham (ROAD) is a Building Better Opportunities Programme funded by the European Social Fund and the National Lottery Community Fund. Working in partnership with 7 voluntary and community sector delivery partners who are specialists in employment, financial and digital inclusion and volunteering, ROAD will support long term unemployed people into or towards employment

The purpose of this role is to provide financial, employability and digital inclusion assistance to referred adults aged over 25 in County Durham. Referrals will be made by “Navigators” who are employability case workers for ROAD.

Please find attached full Job Application pack. Please ensure that you read the full Job Description and Person Specification prior to applying. The vacancy is open until 4pm Friday 24th September and interviews will take place w/c 27^th September 2021.

Chief Executive Officer

Hours: 37 Hours per week

Location: Armstrong House, although travel throughout the county is essential

Duration: Permanent

Salary: Circa £50k

Citizens Advice County Durham are excited to announce that they are actively seeking to recruit a Chief Executive Officer to lead our successful charity. The purpose of the role is to provide strategic leadership and direction to the organisation, in conjunction with the Board of Trustees, that supports growth and sustainability. The successful post holder will be responsible for creating a positive working culture for all staff and volunteers, ensuring delivery of excellent advice and support to all clients, and developing and maintaining strong working partnerships and professional relationships with all internal and external stakeholders.

If you:

• Have a sound understanding of the Voluntary and Community sector and, in particular, knowledge of the strategic and policy environment that the advice sector operates within
• Can demonstrate an understanding of operations at local and national government and the administration of public services, specifically surrounding commissioning
• Have a proven track record in People Management, including the ability to develop and motivate staff and volunteers, with an understanding of the issues particular to the voluntary sector

Then we want to hear from you!

To request an application pack please contact: recruitment@citizensadvicecd.org.uk

Closing date for applications: 9:00am Monday 13th September 2021

Proposed date for interview: Monday 13^th September 2021

Please note we do not accept CV’s

Generalist Advice Services Manager

Hours: 37 Hours per week

Location: Countywide

Duration: Internal : Secondment opportunity until 31st March 2022 External : Fixed term until 31st March 2022

Salary: £29,155

Citizens Advice County Durham provides quality, independent advice to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We currently have an exciting new secondment opportunity, for a Generalist Advice Services Manager to join our leadership team. The post holder will be expected to oversee the delivery of high quality advice services within offices and outreach settings. The post holder will support the organisation to ensure that client contact venues are effective and accessible. Moreover, the post holder will champion a holistic approach to advice needs, by maintaining relationships with internal and external stakeholders to ensure that clients can benefit from the whole service’s offering.

More widely the post holder will work in collaboration with the wider services to foster innovation and excellence in service delivery and work to ensure that the charity remains a vibrant sustainable charity that saves and changes lives for residents.

Applicants should be able to demonstrate a motivated “can do” attitude with a proven ability to deliver and lead a broad range of high quality advice services in a highly targeted environment. Effective written and oral communication, with experience of contributing towards successful procurement processes is essential to the role. Furthermore, applicants should be able to demonstrate a thorough understanding of ‘linked’ advice needs and how services fit together to meet a holistic client need.

Closing date: until 9am on Mon 6 September

Interviews to be held: Friday 10 September 2021

Please ensure that you read the full job description and Person Specification prior to applying for this position.

To apply for this position we are asking candidates to submit an expression of interest, instead of a full application form. Applicants should include, why they want the role and what skills, knowledge and experience they feel they would bring to the role. The expression of interest should not exceed 2 sides of A4.

MAPSDAP Team Lead

Hours: 22 hrs per week (Tuesday, Thursday, Friday)

Location: Home Working/Citizens Advice County Durham, Armstrong House, Durham DH1 5GH.

Duration: Fixed term until March 2022

Salary: Grade 6 £24,991- Grade 6 £26,306 – pro-rata (dependent upon experience and accreditation).

We are excited to announce that we are currently seeking to recruit a MAPSDAP Team Lead to join our thriving charity within County Durham. This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based across County Durham who are committed to providing multi-channel advice to clients within our community and across England and Wales. If you have a background in debt advice, then this role will give you the job satisfaction and the reward you are looking for.

Context of role – To jointly lead a team of Debt Advisers, by ensuring that the advice provided to over-indebted clients is accurate, effective and tailored to individuals’ circumstances

Recent or ongoing experience in delivering specialist debt casework is required and a thorough understanding of the DAPA process is desirable.

To request an application pack please contact: recruitment@citizensadvicecd.org.uk

Closing date for applications: 9am 13th September 2021

Proposed date for interview: 17th September 2021

Please note we do not accept CV’s

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Healthier & Wealthier Administrator

Hours: 37 hours per week

Location: Based in the Spennymoor office

Duration: Fixed term to 31 March 2022 (subject to continuation of funding)

Salary: Salary: 2a (£17,189 ) – 2 (£18,633)

We currently have an exciting opportunity to join the Citizens Advice Healthier & Wealthier team in Spennymoor.   The successful post holder will provide administrative support to this team dedicated to GP practices and their primary healthcare colleagues, as part of an in-depth telephone service supporting patients who typically have long-term health conditions and disabilities.

This rewarding role will involve direct contact with GP practices and their patients, as well as supporting the smooth running of the team with booking advice calls, using IT to manage records, and related paperwork.  Administrators who enjoy problem-solving and working on new ideas will have opportunities to contribute to developing a responsive and unique service that supports the busy and fast-changing world of healthcare provision in the community.

Applicants should be able to demonstrate excellent communication and organising skills, including an ability to listen effectively and speak confidently and sensitively with a wide range of people.  A keen ‘eye for detail’ and ability to follow processes reliably in busy environments is essential.  A willingness to take on new tasks and work flexibly with colleagues is highly desirable, and will make the role rewarding for someone who enjoys both variety and detail.

The application pack is below, if you have any queries please contact: recruitment@citizensadvicecd.org.uk

Closing date for applications: 22^nd September 2021

Proposed date for interview: 28^th September 2021

Please note we do not accept CV’s

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

Energy Adviser Energy - Advice Programme & Big Energy Saving Network

Hours: 37 Hours per week

Location: County wide – including multiple Citizens advice offices, home visits and outreach locations, subject to COVID-19 restrictions.

Duration: Fixed term until 31st March 2022 (potential for extension, subject to continuation of funding)

Salary: £21,921 Grade 4a

We are excited to announce that we have secured funding to deliver the “Energy Advice Programme (EAP)” and “Big Energy Saving Network (BESN)”. The successful post holder will be responsible for both providing confidential and impartial advice through a range of channels to local residents who are in or at risk of being in fuel poverty on energy related issues and to also reach out into the local community to help the people who are most in need by creating a network of local referral agencies and by completing short, informative one to one and group energy related outreach advice sessions.

BESN is delivered by a network of Energy Champions who will deliver energy advice targeted at vulnerable consumers in their local communities.

Role: Energy Adviser

Hours: 37 Hours per week

Salary: £21,921 Grade 4a

Duration: Fixed term until 31^st March 2022 (potential for extension, subject to continuation of funding)

Location: County wide – including multiple Citizens advice offices, home visits and outreach locations, subject to COVID-19 restrictions.

Please note interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

We are seeking to recruit a highly motivated and engaging candidate with a passion for supporting those most vulnerable in society. Applicants must possess a City & Guilds Energy Advice qualification Level 3 or have the ability to work toward successful completion. Please ensure you read the full job description and person specification before applying.

To request an application pack are attached – Closing date for applications: Monday 20^th September 2021 at 9am

Proposed date for interview: Friday 24^th September 2021

Please note we do not accept CV’s

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Help Through Hardship Telephone Advisor

Hours: Full-time and Part-time roles

Location: Spennymoor and homeworking

Duration: Fixed Term until 31st March 2022

Salary: £21,921 per year Pro Rata

Are you motivated to make a difference at work?

We are now looking for a Help Through Hardship Telephone adviser to join our amazing Team.

As a progressive organisation we know that people are at the heart of everything we do including our staff, volunteers and clients. If you want to make a difference to people’s lives, helping us to work towards our vision of a fair society for all, with lives well lived, read on to find out more information about our exciting opportunities.

Opportunity to join our Adviceline team.

Our team of Help Through Hardship Telephone Advisers help people to know and understand their social welfare rights and responsibilities so they can improve their quality of life. Working with our partners at the Trussell Trust the Help Through Hardship advisory team supports clients to obtain emergency food and by providing advice, information and guidance they empower our clients to progress beyond their need for future emergency food parcels. They support clients with a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, and housing.

If you enjoy problem solving and have proven experience of providing social welfare advice, information and guidance on the phone or face-to-face, you can use sensitive listening and questioning skills to get to the root of an issue and empower clients, we would be love to talk to you about this opportunity.

Contact our recruitment team for an application pack.

Location: Spennymoor and homeworking.

Job Types: Full-time and Part-time roles available. Fixed Term until 31^st March 2022

Salary: £21,921 per year Pro Rata

Download the application pack below.

Closing date for applications: 20^th September 2021 at 9am

Proposed date for interview: 4^th October 2021

Expected Start Date: 18^th October 2021

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

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