Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

Trustee Board Member
Energy Adviser Energy - Advice Programme & Big Energy Saving Network
Training and Development Officer
Best Practice Lead
Money and Pensions Advice Debt Advice Project Advisor/Trainee Debt Advisor
Volunteer Recruitment Officer
MaPS Debt Advice Project Administrator
Outreach Advisor
DRO Administrator
DRO Debt Caseworker

Trustee Board Member

Hours: The ability to attend meetings at least six times a year

Location: County Durham

Duration:

Salary: Unpaid

At Citizens Advice County Durham we provide free, independent and confidential advice to help clients overcome their problems. We campaign on the big issues and act as a voice when our clients need to be heard. We believe no one should have to face issues without good quality, impartial advice. As an independent local charity, with a turnover of over £3m, we are here to serve the local community in any way that we can.

At present we are currently seeking to recruit a number of Trustees to join our thriving charity. As member of our Board of Trustees, you will carry the collective responsibility for ensuring that the organisation is governed correctly. This will involve ensuring that we are compliant with Charity Law and other internal and external guidance, whilst also striving to ensure that the charity maintains its sense of mission, in line with its primary aims and objectives.

We are seeking to recruit individuals with a strategic vision, independent judgement and a willingness to give time and commitment to being a Trustee. Applicants must be able to demonstrate a passion for the County Durham community and experience at a managerial or leadership level. Specifically we are looking for applicants with experience in the charitable sector.

The post of trustee is unpaid but will provide you a great deal of experience and satisfaction. All reasonable expenses are reimbursed. You must be able to attend meetings at least six times a year, keep yourself briefed on the issues and think strategically. We are particularly keen to achieve a more diverse Board of Trustees and welcome applications from all from all communities.

To apply, please download and complete the application form.  Or alternatively, if you’d prefer to arrange an informal chat with our Chair or CEO, please email recruitment@citizenadvicecd.org.uk

Download application pack

Energy Adviser Energy - Advice Programme & Big Energy Saving Network

Hours: 37 Hours per week

Location: County wide – including multiple Citizens advice offices, home visits and outreach locations, subject to COVID-19 restrictions.

Duration: Fixed term until 31st March 2022 (potential for extension, subject to continuation of funding)

Salary: £22,338 per annum pro rata

We are excited to announce that we have secured funding to deliver the “Energy Advice Programme (EAP)” and “Big Energy Saving Network (BESN)”. The successful post holder will be responsible for both providing confidential and impartial advice through a range of channels to local residents who are in or at risk of being in fuel poverty on energy related issues and to also reach out into the local community to help the people who are most in need by creating a network of local referral agencies and by completing short, informative one to one and group energy related outreach advice sessions.

BESN is delivered by a network of Energy Champions who will deliver energy advice targeted at vulnerable consumers in their local communities.

Please note interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

We are seeking to recruit a highly motivated and engaging candidate with a passion for supporting those most vulnerable in society. Applicants must possess a City & Guilds Energy Advice qualification Level 3 or have the ability to work toward successful completion. Please ensure you read the full job description and person specification before applying.

To request an application pack are attached – Closing date for applications:  29th November 2021 at 9am

Proposed date for interview: tbc

Please note we do not accept CV’s

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Download application pack

Training and Development Officer

Hours: Part time (22 hours).

Location: Consett and Stanley with countywide travel required.

Duration: Fixed term 31st March 2022 (subject to continuation of funding)

Salary: £22,338 per year Pro Rata

Are you motivated to make a difference at work? Do you have a passion to teach?

You will be responsible for the learning & development of staff and volunteers at Citizens Advice County Durham and the delivery of training to Citizens Advice County Durham staff/volunteers and external stakeholders.

The post holder will be required to assist volunteers through self-learning modules and review progress on a regular basis and assess competence of new advisers against Citizens Advice requirements. The post holder will be required to deliver group training to staff and volunteers at Citizens Advice County Durham as well as external stakeholders and work with a team to create a consistent learning plan for the organisation.

Please note we do not accept CV’s, please apply by downloading the application pack. Here:

Citizens Advice County Durham (citizensadvicecd.org.uk)

Or alternatively contact:

recruitment@citizensadvicecd.org.uk

Closing date for applications: 22nd November at 9am

Proposed date for interview: 26th November 2021

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

 

Download application pack

Best Practice Lead

Hours: 30 hours per week

Location: Spennymoor however frequent travel is required.

Duration: Fixed term – March 2022

Salary: £24,991

The “Help to Claim: Universal Support” project offers support to help service users make a new Universal Credit claim and be ready for when their first payment arrives. During the pandemic the Help to Claim service has seen a significant increase in demand, moreover the government’s decision to provide a temporary uplift for universal credit claimants is due to end in the imminent future. This service has been paramount in supporting a number clients to gain an income during difficult economic times.

We have an exciting opportunity for a Best Practice Lead to work within the Durham and Tees Valley job centre district, alongside a network of Best Practice Leads across the country.

The successful post holder will work collaboratively with a wide range of partners to:

  • Gather insight and evidence on how Help to Claim and Universal Credit is working
  • Conduct and complete research projects
  • Support Regional Citizens Advice’s with local and regional relationships

Applicants should be able to demonstrate a motivated “can do” attitude with the ability form meaningful working relationships with a wide ranging stakeholders. Excellent interpersonal and communication skills are essential to the role and candidates should be able to analyse complex information and make decisions and/or formulate recommendations quickly, whilst communicating information clearly and accessibly.

Closing date: 25th October 2021 at 9am

Interviews to be held: w/c 1st November 2021

Please ensure that you read the full job description and Person Specification before applying.

We do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies

Or email

recruitment@citizensadvicecd.org.uk

Download application pack

Money and Pensions Advice Debt Advice Project Advisor/Trainee Debt Advisor

Hours: Full and part time

Location: County Durham

Duration: fixed term until 31st March 2022

Salary: Grade 4a £21,921 – 5a £23,565 (Pro Rata) dependent upon experience

We are excited to announce that we are currently seeking to recruit a Money and Pensions (MaPs) Debt Adviser to join our thriving charity within County Durham. The purpose of the role is to provide advice on debt management and welfare benefits whilst ensuring that the work conforms to the Advice Quality Standard (AQS) and MaPS Debt Advice Quality Framework. The post holder will empower clients to ensure income maximisation through the take up of appropriate benefits and signpost to agencies where appropriate.

The successful candidates will ideally need to demonstrate recent or ongoing experience in delivering Debt Advice to clients, to a high standard or have the ability to undertake the training requirements needed to be able to carry out the role. Candidates should be able to demonstrate excellent communication skills, with good understanding of interviewing skills and general advice work.

Closing date for applications: 1st November 2021 at 9am

Proposed date for interview: w/c 1st November 2021

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies

Or alternatively email

recruitment@citizensadvicecd.org.uk

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

 

Download application pack

Volunteer Recruitment Officer

Hours: Part Time (22 hours per week)

Location: County Durham (countywide)

Duration: Fixed term (31st March 2022 subject to continuation of funding)

Salary: £21,921 per year Pro Rata

Are you motivated to make a difference at work? Are you energetic and passionate in the work that you do?

We are now looking for a Volunteer Recruitment Officer to join our team.

As a progressive organisation we know that people are at the heart of everything we do including our staff, volunteers and clients. If you want to make a difference to people’s lives, helping us to work towards our vision of a fair society for all, with lives well lived, read on to find out more information about our exciting opportunities.

The post holder will be responsible for the recruitment of volunteers for Citizens Advice County Durham and will be required to coordinate and implement a recruitment plan to attract new volunteers and take a lead on planning and organising recruitment campaigns. This is a central and key role, responsible for providing continued support to the volunteer community through recruitment, selection and placement to develop and maintain the high standard of the advice service.

Closing date for applications: 29th November 2021 at 9am

Proposed date for interview: tbc

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies

Or alternatively contact:

recruitment@citizensadvicecd.org.uk

Internal applicants need only to complete an expression of interest form.

Unfortunately, we do not provide feedback on unsuccessful applications.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

MaPS Debt Advice Project Administrator

Hours: 37 hours per week

Location: County Durham

Duration: Fixed term until 31st March 2022

Salary: £17,515 – £18,987 per annum pro rata

As one of the UK’s leading charities we pride ourselves on being confidential, non-judgemental and impartial. We currently have an exciting opportunity for an administrator to join our Debt Team. The job role involves the processing of a high volume of incoming and outgoing post, liaising directly with clients on the telephone, inputting and maintaining client data onto our CRM system and other administrative duties in line with office systems.

If you:

  • Can demonstrate excellent communication skills (role entails a high level of contact with clients via telephone and letter).
  • Can manage your time effectively with a keen eye for detail
  • Can complete tasks to the highest quality
  • Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, supporting you every step of the way.

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies

Closing date: 09:00am 29th November 2021

Interviews to be held: tbc

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme, excellent training and development opportunities and much more!

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

Outreach Advisor

Hours: 16 hours per week

Location: Bishop Auckland with travel to outreach locations in Chilton, Shildon, Crook & Tow Law

Duration: Fixed until 31st March 2022(with possible extension subject to continuation of funding)

Salary: £22,338 (pro rata)

We are looking for an experienced adviser to work independently and provide drop-in advice sessions at outreach venues across County Durham.

Key work areas and tasks:

  • To deliver generalist advice to clients at various outreach locations, using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
  • Act for the client where necessary by calculating, negotiating, drafting letters and telephoning.
  • Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
  • Refer internally or to other specialist agencies as appropriate.
  • Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Please note interviews and induction may be done online and the post holders will be required to work from the office base and from home.

Closing date for applications: 8th November at 9am

Proposed date for interview: tbc

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies or contact recruitment@citizensadvice,org.uk

Internal applicants need only to complete an expression of interest form.

Unfortunately we do not provide feedback on unsuccessful applications.

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

DRO Administrator

Hours: Full 37.5 hours and part time 22.5 hours

Location: Durham

Duration: March 2022 (with possibility of extension, subject to continuation of funding)

Salary: £17,752 pro rata

As one of the UK’s leading charities we pride ourselves on being confidential, non-judgemental and impartial. We currently have an exciting opportunity for an administrator to join our Debt Relief Order Unit (DRO). The job role involves the processing of a high volume of incoming and outgoing post, liaising directly with clients and Local Citizens Advice on the telephone, inputting and maintaining client data onto our CRM system and other administrative duties in line with office systems.

If you:

  • Can demonstrate excellent communication skills (role entails a high level of contact with clients via telephone and letter).
  • Can manage your time effectively with a keen eye for detail
  • Can complete tasks to the highest quality
  • Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, supporting you every step of the way.

Please note we do not accept CV’s, to download an application pack visit: www.citizensadvicecd.org.uk/about/vacancies

Closing date: 09:00am 19th November 2021

Interviews to be held: 25th November 2021

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, childcare voucher scheme, excellent training and development opportunities and much more!

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

DRO Debt Caseworker

Hours: 37.5 hours per week

Location: Durham DH1 5GH (home working until further notice, although some office attendance may be required during initial training)

Duration: Fixed term until March 2022 (with possibility of extension subject to continuation of funding)

Salary: Grade 4a £22,338 or Grade 5a £24,013 dependent upon experience and accreditation.

We are excited to announce that we are currently seeking to recruit a Debt Caseworker to join our thriving charity within County Durham.  This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based in our Debt Relief Order Unit, who are committed to providing support to clients within our community, and across England and Wales. If you have a background in advice work, then this role will give you the job satisfaction and the reward you are looking for.

Context of role – To conduct telephone interviews with clients referred into the unit by the Citizens Advice Network throughout England and Wales. To assist in processing and submitting Debt Relief Order applications on behalf of clients.

Recent or ongoing experience in delivering debt advice is preferable and current Debt Relief Order Intermediary Status is desirable. However we encourage applicants with a background in telephone based roles, and full training will provided to gain debt advice accreditation and Debt Relief Order intermediary status.

To request an application pack please contact: recruitment@citizensadvicecd.org.uk

Download application pack