Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

Trustee Board Member
Money Advice - Services Manager
Research and Campaigns Officer
Best Practice Lead
Financial, Employability and Digital Coach

Trustee Board Member

Hours: The ability to attend meetings at least six times a year

Location: County Durham

Duration:

At Citizens Advice County Durham we provide free, independent and confidential advice to help clients overcome their problems. We campaign on the big issues and act as a voice when our clients need to be heard. We believe no one should have to face issues without good quality, impartial advice. As an independent local charity, with a turnover of over £3m, we are here to serve the local community in any way that we can.

 

At present we are currently seeking to recruit a number of Trustees to join our thriving charity. As member of our Board of Trustees, you will carry the collective responsibility for ensuring that the organisation is governed correctly. This will involve ensuring that we are compliant with Charity Law and other internal and external guidance, whilst also striving to ensure that the charity maintains its sense of mission, in line with its primary aims and objectives.

 

We are seeking to recruit individuals with a strategic vision, independent judgement and a willingness to give time and commitment to being a Trustee. Applicants must be able to demonstrate a passion for the County Durham community and experience at a managerial or leadership level. Specifically we are looking for applicants with experience in the charitable sector.

 

The post of trustee is unpaid but will provide you a great deal of experience and satisfaction. All reasonable expenses are reimbursed. You must be able to attend meetings at least six times a year, keep yourself briefed on the issues and think strategically. We are particularly keen to achieve a more diverse Board of Trustees and welcome applications from all from all communities.

 

If you like more information or an informal discussion regarding the roles please contact John Scollen – Chair of the board of Trustees or Stuart Dexter – Chief Executive Officer. Alternatively if you would like to join our fantastic board of trustees please send your CV to recruitment@citizensadvicecd.org.uk

Download application pack

Money Advice - Services Manager

Hours: 37 Hours per week

Location: Countywide

Duration: Permanent

Citizens Advice County Durham are excited to announce that they are actively seeking to recruit a Money Advice – Service Manager to proactively lead the Money Advice team and ensure the effective service delivery of the debt project. The successful post holder will be responsible for fostering a positive working culture whilst ensuring a high quality, multi-channel money advice service is provided to clients covering the full range of debt issues.

Key Tasks will include:

  • Leading the money advice team ensuring a high quality, multi-channel money advice service is provided to clients covering the full range of debt issues.
  • Ensuring Performance and compliance under the Money and Pensions Service Debt Advice Peer Assessment (DAPA).
  • Encouraging good teamwork and lines of communication between all members of their directorate.
  • Planning and allocating work, monitoring achievement of deadlines, targets/forecasts and supporting staff as appropriate.
  • Conducting frequent meetings with the debt team and share best practice.

If you; have recent or ongoing experience in managing or supervising a high quality Money Advice service to Money & Pension Service and FCA standards, Demonstrable experience of leading and managing employees effectively, including addressing areas of poor performance then we want to hear from you!

Please ensure that you read the full Job Description and Person Specification prior to applying.

Closing date: 9:00am Monday 16th August 2021

Interviews:  Friday 20th August 2021

Download application pack

Research and Campaigns Officer

Hours: 37 Hours per week

Location: Countywide

Duration: Permanent

We are pleased to announce that we have an exciting opportunity for a Research and Campaigns Officer. The successful post holder will develop, maintain and grow our campaigns and research activity to increase the impact of Citizens Advice work locally in County Durham.

We are seeking an Ambitious and influential individual with a game-changing attitude to;

  • Help us transform our campaigns and research work locally
  • Increase the impact of our work within communities
  • Influence stakeholders, funders and key policy makers at local government level.

Candidates should be able to demonstrate strong attention to detail skills with the ability to process and understand data in order to identify trends. Candidates should to be able to evaluate initiatives and produce a variety of reports and publications; with a proven track record of engaging the general public and service users in campaigns and research activity to encourage promotion and awareness raising.

Closing date: 09:00am Monday 9th August 2021

Interviews:  Monday 16th August 2021

 

Citizens Advice County Durham is an equal opportunities employer and successful applicants will enjoy working in a positive working environment with good terms and conditions.

Download application pack

Best Practice Lead

Hours: 30 Hours per week

Location: Hybrid working - Home with Travel across County Durham

Duration: Fixed Term until 31st March 2021

The “Help to Claim: Universal Support” project offers support to help service users make a new Universal Credit claim and be ready for when their first payment arrives. During the pandemic the Help to Claim service has seen a significant increase in demand, moreover the government’s decision to provide a temporary uplift for universal credit claimants is due to end in the imminent future. This service has been paramount in supporting a number clients to gain an income during difficult economic times.

We have an exciting opportunity for a Best Practice Lead to work within the Durham and Tees Valley job centre district, alongside a network of Best Practice Leads across the country.

The successful post holder will work collaboratively with a wide range of partners to:

  • Gather insight and evidence on how Help to Claim and Universal Credit is working
  • Conduct and complete research projects
  • Support Regional Citizens Advice’s with local and regional relationships

Applicants should be able to demonstrate a motivated “can do” attitude with the ability form meaningful working relationships with a wide ranging stakeholders. Excellent interpersonal and communication skills are essential to the role and candidates should be able to analyse complex information and make decisions and/or formulate recommendations quickly, whilst communicating information clearly and accessibly.

Key details for the role are:

Job Title: Best Practice Lead

Hours: 30 hours per week

Duration: Fixed term – March 2022

Location: Citizens Advice County Durham, Spennymoor however frequent travel is required. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

Closing date: 09:00am Monday 9th August 2021

Interviews to be held: Friday 13th August 2021

Please ensure that you read the full job description and Person Specification before applying, we do not accept CV applications. 

Download application pack

Financial, Employability and Digital Coach

Hours: 37 Hours per week

Location: Based in County Durham/from home with travel across the county

Duration: Fixed Term until June 2022

Reaching Out Across Durham (ROAD) is a Building Better Opportunities Programme funded by the European Social Fund and the National Lottery Community Fund. Working in partnership with 7 voluntary and community sector delivery partners who are specialists in employment, financial and digital inclusion and volunteering, ROAD will support long term unemployed people into or towards employment

 

The purpose of this role is to provide financial, employability and digital inclusion assistance to referred adults aged over 25 in County Durham. Referrals will be made by “Navigators” who are employability case workers for ROAD.

 

Please find attached full Job Application pack. Please ensure that you read the full Job Description and Person Specification prior to applying. The vacancy is open until 9am 20th August 2021and interviews will take place 27th August 2021.

Download application pack