Vacancies & Opportunities

available at Citizens Advice County Durham

Current opportunities / vacancies

Trustee Board Member
2 x Energy Adviser
Energy Supervisor
Universal Credit: Help to Claim Adviser

Trustee Board Member

Hours: Volunteering Opportunity

Location: County Durham

Duration:

At Citizens Advice County Durham we provide free, independent and confidential advice to help clients overcome their problems. We campaign on the big issues and act as a voice when our clients need to be heard. We believe no one should have to face issues without good quality, impartial advice.

As an independent local charity, with a turnover of over £3m, we are here to serve the local community in any way that we can. Last year we dealt with over 20,000 clients through a multi-channel approach, in our 11 offices spread across County Durham.

At present we are currently seeking to recruit a number of Trustees to join our thriving charity. As member of our Board of Trustees, you will carry the collective responsibility for ensuring that the organisation is governed correctly. This will involve ensuring that we are compliant with Charity Law and other internal and external guidance, whilst also striving to ensure that the charity maintains its sense of mission, in line with its primary aims and objectives.

We are seeking to recruit individuals with a strategic vision, independent judgement and a willingness to give time and commitment to being a Trustee.

Applicants must be able to demonstrate a passion for the County Durham community and experience at a managerial or leadership level. Specifically we are looking for applicants with experience in charity funding environments and managing I.T. Systems and infrastructure.

The post of trustee is unpaid but will provide you a great deal of experience and satisfaction. All reasonable expenses are reimbursed. You must be able to attend meetings at least six times a year, keep yourself briefed on the issues and think strategically. We are particularly keen to achieve a more diverse Board of Trustees and welcome applications from all from all communities.

If you like more information or an informal discussion regarding the roles please contact John Scollen – Chair of the board of Trustees. Alternatively if you would like to join our fantastic board of trustees please send your CV to John.Scollen@citizensadvicecd.org.uk


2 x Energy Adviser

Hours: 37 hours per week

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

Duration: Fixed term until 31st January 2022

We are excited to announce that we have secured funding to deliver “County Durham Social Landlord Tenants Project”.  This project will engage and support vulnerable consumers that are living in social housing and provide them with tailored energy advice and support that they do not currently have access to. Referrals into the programme will come from a range of stakeholders and partners including, Social Landlords and Housing Associations and various over key stakeholders.

 

Role: 2 x Energy Adviser

Hours: 37 Hours per week

Salary: £21,544.

Duration: Fixed term until 31st January 2022

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

 

We are seeking to recruit a highly motivated and engaging candidate with a passion for supporting those most vulnerable in society. Applicants must possess a City & Guilds Energy Advice qualification Level 3 or have the ability to work toward successful completion. Please ensure you read the full job description and person specification before applying.

To request an application pack please contact: recruitment@citizensadvicecd.org.uk Closing date for applications: 9am Monday 20th July 2020

Proposed date for interview: Thursday 30th July 2020

Download application pack

Energy Supervisor

Hours: 37 hours per week

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

Duration: Fixed term until 31st January 2022

We are excited to announce that we have secured funding to deliver “County Durham Social Landlord Tenants Project”.  This project will engage and support vulnerable consumers that are living in social housing and provide them with tailored energy advice and support that they do not currently have access to. Referrals into the programme will come from a range of stakeholders and partners including, Social Landlords and Housing Associations and various over key stakeholders.

The Energy Supervisor will play an active role in supporting the Client Services Manager with the start-up of the project as well as supervisor will supervise a small team of Advisers.

Role: Energy Supervisor

Hours: 37 Hours per week

Salary: £24,561.

Duration: Fixed term until 31st January 2022

Location: Citizens Advice County Durham site, with travel being essential. Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

We are seeking to recruit a highly motivated and engaging candidate with a passion for supporting those most vulnerable in society. Applicants must possess a City & Guilds Energy Advice qualification Level 3 or have the ability to work toward successful completion. Please ensure you read the full job description and person specification before applying.

To request an application pack please contact: recruitment@citizensadvicecd.org.uk Closing date for applications: 9am Monday 20th July 2020

Proposed date for interview: Friday 31st July 2020

Download application pack

Universal Credit: Help to Claim Adviser

Hours: Full and Part time opportunities available

Location: Countywide

Duration: Fixed term until March 2021

“Help to Claim: Universal Support” project offers end-to-end support to help service users make a new Universal Credit claim and be ready for when their first payment arrives. We are actively seeking to recruit a number of Help to Claim adviser’s to join the existing Help to Claim Team in maintaining a countywide presence.

Applicants should have a good working knowledge of the benefits system, Universal Credit and the Universal Credit Claims Process. They should be able to demonstrate good IT skills to support clients to make and complete their new Universal Credit claim via face to face, telephone and webchat channels.

 

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. As well as a commitment to the aims and principles of the Citizens Advice Service.

 

Duration – fixed term until 31st March 2021

Salary – £21,544

Hours – 37 hours per week Core business hours for the service will be 8am – 6pm Monday to Friday and a flexible approach will need to be adopted to meet the 37 hours service provision. Part time positions are also available.

Location: Countywide

 

Please note that everyone in the organisation is currently working from home due to COVID-19. Interviews and induction will be done online and until we return to office working the post holders will be required to work from home.

 Closing date: 29th July 2020

Interviews to be held: 6th August 2020

What we offer: There’s lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more!

Download application pack