Volunteer Opportunities

available at Citizens Advice County Durham

Current Opportunities

Digital Adviser

Digital Adviser

Hours: Minimum of 8-10 hours per week

Location: Durham, Spennymoor & Seaham

Be a part of our amazing volunteer team that help clients find their way forward with various different issues including benefits, housing, employment and many more. Support us on the phone, through web chat and email. Cost of Living has affected us all and we need to build our team to support the most vulnerable in our communities. Your involvement will be invaluable!


  • Complete an introduction to Citizens Advice training for your role.
  • Find information about individuals problems and help them understand options by using our systems as guidance.
  • Support individuals to take action about their problems.  This might include drafting letters, making phone calls, or referring onto another organisation.
  • Write a summary into our system of the individuals you see using.
  • Look out for problems that are common or unfair and write a short report about them to help our Research and Campaigns.

Please get in touch today with our Engagement Lead Rob for an informal, non obligatory chat.


or apply today

For more information on volunteering for us click here

For more information about us click here