DurhamWorks
DurhamWorks is a dedicated programme for young people aged 16-24 living in County Durham who are not in education, employment…
Read articleCOVID19 Notice: We are still providing free, confidential, impartial and independent advice over the phone and webchat. Our local offices and outreach will remain closed until it is safe to reopen.
Adviceline: 0808 2787821 Monday to Friday 10:00 am to 4:00 pm
Debt Adviceline: 0300 323 2000 Monday to Friday 9am-1pm
Consumer Helpline: 0808 223 1133 Monday to Friday 9am-5pm
Universal Credit Free Helpline: 0800 144 8 444 Monday to Friday 8am – 6pm
COVID19 temporary contact number 07736 923502
If you are struggling to contact us while our offices are closed and if the numbers above are too busy we have a mobile number setup that you can call. If the call goes to voicemail please leave your name, contact number and postcode. A member of staff will call you back Monday to Friday between 9am and 5pm, the call back may be from another mobile number, a withheld number or an 0191 number. We will only contact you if you have contacted us first, we will not ask your for your bank or card details, we will not ask for your passwords or pins. We will only gather information that is relevant to the advice you are looking for.
We are located next to the Pease Way Medical Centre.
2 Pease Way,
Newton Aycliffe,
DL5 5NH
Closed bank holidays
Coronavirus update: face to face advice is suspended until further notice at all offices and outreach, if you require urgent advice please contact us by phone. We appreciate your patience as wait times will be increased due to high demand and as we adjust our services.
Drop in sessions for advice and information – Please note our offices close for lunch at 12.45pm and re open at 1.30pm
Tuesday
10:00 am to 4:00 pm General Advice
10.00am to 1.00pm Debt Advice
Wednesday
10:00 am to 4:00 pm General Advice
10.00am to 1.00pm Debt Advice
Friday
10:00 am to 4:00 pm General Advice
10.00am to 1.00pm Debt Advice
10:00 am to 4:00 pm Help to Claim Service (Universal Support)
We are closed on Bank holidays, and between 24th December until 2nd January when services will resume as normal.
DurhamWorks is a dedicated programme for young people aged 16-24 living in County Durham who are not in education, employment…
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