New Help To Claim Universal Credit Service Goes Live!

April 2, 2019

Get help applying for Universal Credit


Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.


Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.


Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)


Visit us:

Barnard Castle: Monday and Wednesday: 10am – 4pm

Bishop Auckland: Tuesday, Thursday and Friday: 10am – 4pm

Chester le Street: Tuesday, Wednesday and Friday: 10am – 4pm

Consett: Monday, Wednesday and Friday: 10am – 4pm

Durham: Monday, Tuesday and Thursday: 10am – 4pm

Newton Aycliffe: Tuesday, Wednesday and Friday: 10am – 4pm

Peterlee: Monday, Tuesday and Friday: 10am – 4pm

Seaham: Monday and Wednesday: 10am – 4pm

Spennymoor: Monday, Wednesday and Thursday: 10am – 4pm

Stanley: Monday, Tuesday, Thursday: 10am – 4pm


For online advice visit:     


If you’re a local organisation working with people who need to help applying Universal Credit get in touch with Jess Arragon via email at for more information on how you can signpost or refer people to our service.  


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